Your privacy is important to us, and we take the security of your information seriously at CustomEmbroideredPatches.uk. This Privacy Policy outlines how we collect, use, store, and protect your personal details when you visit our website or utilise our custom manufacturing services. By using our platform, you accept the data practices described below.
1. Information We Collect
When you interact with our website, request quotes, or place orders, we may gather the following information provided voluntarily by you:
- Full name and corporate job title
- Email address and telephone number
- Complete billing and shipping addresses
- Company name (where applicable)
- Order customisation preferences
- Artwork files, corporate logos, or graphic design assets supplied for production
- We only collect and utilise information that is strictly necessary to process your orders and provide customer support.
2. Automatically Collected Information
When you browse our website, certain data points may be collected automatically by our hosting systems, including:
- IP address and browser type/version
- Device information and operating system
- Specific website pages visited and time spent on them
- Referral sources, date stamps, and access times
- This data assists us in enhancing the overall functionality, performance, and security of our online platform.
3. How We Use Your Information
The information gathered by our team may be utilised for the following business purposes:
- Processing, manufacturing, and fulfilling your custom orders
- Generating accurate price quotes and managing customer service requests
- Sending updates regarding your active orders or design inquiries
- Providing custom artwork proofs for your review and approval
- Monitoring web performance and improving our product offerings
- Preventing fraudulent transactions and unauthorised activities
- Complying with applicable legal and regulatory obligations
4. Cookies and Tracking Technologies
We utilise cookies and similar digital technologies to improve your browsing experience on our platform. Cookies enable us to:
- Remember your user preferences and settings
- Improve overall website functionality
- Analyse website traffic metrics, performance, and usability
- You can choose to reject cookies through your personal browser settings; however, doing so may cause some features of this website to function improperly.
5. Data Security
- Personal information is protected using reasonable technical and organisational security measures to prevent unauthorised access, misuse, loss, or disclosure.
- Our security protocols include secure servers, data encryption, strict access restrictions, firewall protection, and routine security monitoring.
- While we apply modern protections to keep your data safe, please note that no method of electronic transmission or digital storage is 100% secure.
6. Sharing of Information
We do not sell, rent, lease, or trade your personal information to third-party marketing companies. Information is shared strictly with trusted partners essential to our business operations, including:
- Secure payment processing providers
- Shipping carriers and delivery networks
- Internal services that support essential business functions
- Legal authorities (only when strictly required by law)
- All third-party service providers are contractually obligated to treat your data responsibly and confidentially.
7. Customer Artwork and Design Files
- The artwork, logos, and graphic files you submit to our team are used solely to fulfill your specific manufacturing order.
- By supplying any artwork, you explicitly confirm that you hold the legal registration for the design or possess valid permission from the rightful owner to reproduce it.
- CustomEmbroideredPatches.uk assumes no responsibility or legal liability for intellectual property or copyright infringements resulting from customer-submitted materials.
8. Data Retention
Personal data will be held in our secure databases only for as long as required to:
- Complete your active commercial transactions
- Provide ongoing customer support and facilitate order re-runs
- Maintain accurate business and accounting records
- Meet relevant legal and regulatory retention requirements
- Once information is no longer needed, it is safely removed or anonymised.
